Terms & Conditions

These Terms & Conditions govern your access to and use of My Rail Ticket and its rail ticket and rail reservation assistance services. By using this website, contacting our support team, or submitting an enquiry, you agree to these terms. If you do not agree, please do not use this website or services.

User Acceptance

Use of MyRailTicket.com, its pages, forms, links, tools and support services is subject to these Terms & Conditions. We may update these terms at any time by posting a revised version on this page. Continued use of the website means you accept the revised terms.

Eligibility and Website Use

By using this website, you confirm that:

• You are at least 18 years of age.
• You have legal authority to make travel-related enquiries for yourself or another traveler.
• You will provide true, accurate, current and complete information.
• You will use this website only for legitimate rail ticket and rail reservation assistance.
• You will not make speculative, false, fraudulent or unauthorized requests.

Independent Travel-Assistance Website

My Rail Ticket is an independent rail travel-assistance website. We are not owned by, operated by, sponsored by, endorsed by or affiliated with VIA Rail Canada. Carrier names and trademarks belong to their respective owners and are used only for informational identification where necessary.

License and Proprietary Rights

You are granted a limited, personal, non-transferable and revocable right to access and use this website as permitted by these terms. You may not copy, distribute, resell, reproduce, scrape, monitor, frame, modify or misuse website content without written permission.

Third-Party or Traveler Information

If you submit information for another traveler, family member or third party, you are responsible for the accuracy of that information and for informing that traveler of any terms, conditions, rules, restrictions, fees or policies that may apply.

Rail Reservations, Changes and Cancellations

Rail ticket conditions, changes, cancellations, refunds, travel classes, baggage rules, fares, availability and schedules are subject to carrier rules and may change. My Rail Ticket may provide assistance and information, but we do not guarantee that any ticket will be available, refundable, changeable or cancellable.

Refunds and Service Fees

Refund eligibility depends on fare type, timing, route, passenger details and applicable carrier rules. Service fees, if charged for assistance, may be separate from carrier charges and may not be refundable unless specifically stated. Review all fare, cancellation and refund conditions before confirming any reservation.

Fare and Schedule Changes

Fares, schedules and reservation availability are not guaranteed until confirmed by the applicable carrier or service provider. If a fare, schedule or availability changes, we may provide updated information or available alternatives, but we are not financially responsible for carrier-imposed changes.

Payments and Card Information

If a payment is required for a requested service, you are responsible for providing accurate billing information and authorizing the transaction. Declined payments, verification issues or payment delays may prevent completion of a reservation or service request. Do not submit card details through ordinary website contact forms.

Baggage and Travel Rules

Baggage allowance, special items, excess baggage fees and onboard travel rules vary by carrier, route and ticket type. Travelers should verify current baggage and travel conditions before departure.

Privacy and Security

Use of this website is also governed by our Privacy Policy. By using our website, you acknowledge that you have reviewed and accepted our information practices.

External Links

Our website may include links to third-party websites or services. We are not responsible for the accuracy, availability, policies or practices of external websites. Accessing third-party websites is at your own risk.

Contact

For questions about these Terms & Conditions, contact:
Email: support@myrailticket.com
Phone: +1 (877) 513-1904
Address: 8 The Green Ste R Dover, DE 19901, USA